AirPods Pro Service Program for Sound Issues
Apple has determined that a small percentage of AirPods Pro may experience sound issues. Affected units were manufactured before October 2020.
An affected AirPods Pro may exhibit one or more of the following behaviours:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound or an increase in background sounds, such as street or aeroplane noise
An Apple Authorised Service Provider will service the affected AirPods Pro (left, right or both), free of charge.
Note: No other AirPods models are part of this programme
Service Process
Find an Apple Authorized Service Provider to have your AirPods Pro serviced. Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.
If you have questions or need further assistance, please contact Apple Support.
Additional Information
This worldwide Apple programme doesn't extend the standard warranty coverage of the AirPods Pro.
The program covers affected AirPods Pro for 3 years after the first retail sale of the unit.
Information as of 2021-10-01