About genuine iPhone cameras
iPhone cameras have been designed, tested and manufactured to meet Apple quality and performance standards. This includes intuitive and responsive auto-focus, Portrait mode with advanced bokeh and Depth Control, and Portrait Lighting effects.
Find out about your repair options
If you need to replace your iPhone camera, it’s important that a trained technician uses genuine Apple camera parts to repair it.
For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorised Service Providers. Independent Repair Providers also have access to genuine Apple parts.1 Repairs performed by untrained individuals using nongenuine parts might affect the safety of the device or might cause improper function or issues with image quality. Apple camera parts are designed to fit precisely within the device. Also, repairs that don’t replace screws or cowlings correctly may leave behind loose parts that could damage the battery, cause overheating or result in injury.
Depending on your location, you can get your iPhone camera replaced – in or out of warranty – by visiting an Apple Store or Apple Authorised Service Provider, or by sending your iPhone to an Apple Repair Centre. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.2
Get started with camera service
The iPhone camera is engineered together with iOS software for optimum performance and quality. A non-genuine camera may cause compatibility or performance issues. For example, an issue may arise after an iOS software update that contains camera updates or new camera features.
If a service provider uses non-genuine camera parts, the following may occur:
Camera doesn’t focus correctly or images aren’t sharp
When using Portrait mode, the subject isn’t in focus or is only partially in focus
A third-party app that uses the camera freezes or quits unexpectedly
Real-time preview in third-party apps appears blank or gets stuck
Parts and Service History
With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was completed using genuine Apple parts and processes, you will see Genuine next to Camera.
With iPhone 15 and later using iOS 18, you’ll see a Used message3 if the camera was already used or installed in another iPhone.4
After a new, Genuine Apple camera has been installed, you’ll see Finish Repair next to Camera until you’ve completed the repair with Repair Assistant.
You’ll see an Unknown
message if the camera installation is incomplete or if the camera:
Was replaced with a non-genuine camera
Isn’t functioning as expected
These messages won’t affect your ability to use your iPhone or access your camera.
Find out more about iPhone Parts and Service History
Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics and resources. Repairs by Independent Repair Providers are not covered by Apple’s warranty or AppleCare plans, but may be covered by the provider’s own repair warranty.
Self Service Repair provides access to genuine Apple parts, tools and repair manuals so that customers who are experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repairs. Self Service Repair is currently available in certain countries or regions for specific iPhone models introduced in 2021 or later. To view repair manuals and order parts for eligible models, go to the Self Service Repair page.
With iOS 15.1 or earlier, you’ll see an Important Camera Message instead of an Unknown message.
A previously used part might function in a different iPhone, but because of prior use or modification, the performance and quality might be inconsistent.
