How to send your iPhone to Apple for a service from the United States or Canada

Here’s how to send your iPhone to Apple for a service.

Need a different country or region?

After you’ve contacted Apple for a service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you send your iPhone

Follow these steps before you send your iPhone in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:

  1. Back up your iPhone.

  2. Remove your iPhone from your Apple ID device list.

  3. Erase your iPhone, then power it down.

  4. Remove the SIM card from your iPhone if it uses one, and keep it in a safe place. If your iPhone uses an eSIM, contact your wireless network provider to suspend service if necessary.

Pack your iPhone

  1. Place your iPhone in the bag. Do not include your stereo headset, USB cable, power adapter or other accessories. If you include extra items in the box, we won’t be able to return them to you.

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  2. Place the bag in the box.

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  3. Seal the box with tape, making sure the red, black and white battery sticker is clearly visible on the outside of the box.*

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  4. Remove the top label from the box. This is your receipt. Make sure the return delivery label remains on the box.

*Apple is not responsible for any damage sustained during delivery.

Send your iPhone to Apple

  1. Find the name of the courier on the return shipping label.

  2. Visit the courier’s website to schedule a pick-up or find a drop-off location.

  3. Get a receipt from the courier.

  4. Check the status of your service request.

Use your iPhone after a service

  1. Record the serial number of your replacement iPhone. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement product where available.

  2. Charge your iPhone.

  3. Insert the SIM card into your iPhone if your iPhone uses a SIM card. If your iPhone uses an eSIM, contact your wireless network provider to set up your new eSIM.

  4. Restore your iPhone from an iCloud backup or a backup on your computer.

  5. Check your Apple ID device list to confirm that you’ve signed in.

© 2024 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone and iTunes are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.

NOTICE TO CALIFORNIA CONSUMERS

1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.

2. A buyer of this product in California has the right to get this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

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