If you see error -5000, -69, 13010, or 13014 when you sync music in iTunes

Learn what to do if you can't sync music from iTunes on your computer to your iPhone, iPad, or iPod touch.

When you use iTunes to sync music to your iPhone, iPad, or iPod touch, you might see an alert message. The message might say that your device "cannot be synced" or that iTunes can't copy a specific song to your device. The message might also include one of these error numbers:

  • Error -5000
  • Error -69
  • Error 13010
  • Error 13014

Try the steps below to resolve the issue.

Update your software

Make sure that you have the latest version of iTunes and the latest software for your iOS device, then try to sync again.

Consolidate the media files in your iTunes library

The media files in your iTunes library might be stored in several locations. Consolidate your files to make sure that the content is stored in one location, then try to sync again.

Consolidating your files can correct permissions and simplify the syncing process.

Check for issues with third-party security software

Some third-party software, including security software, can interfere with the sync process between your computer and your device. Change your security software's setup and then try to sync again.

If you still see the error

In some cases, there might be an issue with specific songs that you're trying to sync. To identify the songs:

  • See if the error message includes which songs are causing the issue.
  • Sync only a few songs at a time, adding more until the issue occurs again.

For issues with songs that you bought from the iTunes Store, you can delete and then redownload them. You can also download them directly to your iPhone, iPad, or iPod touch.

You might have an issue with songs you copied from a CD or didn't buy from the iTunes Store. In this case, delete the songs and then import them again from the original source.

Get more help

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