Make a call with Wi-Fi Calling

With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no mobile coverage. Find out how to make a voice call using Wi-Fi Calling.

An iPhone showing the Wi-Fi Calling screen, with Wi-Fi Calling on This Phone turned on. 

Place Wi-Fi calls from your iPhone

To turn on Wi-Fi calling, go to Settings > Phone > Wi-Fi Calling. You may need to enter or confirm your address for the emergency services.

If Wi-Fi Calling is available, you’ll see "Wi-Fi" in the status bar while viewing Control Centre. Then your calls will use Wi-Fi Calling.

When mobile service is available, your iPhone will use it for emergency calls. If you've turned on Wi-Fi Calling and mobile service isn't available, emergency calls may use Wi-Fi Calling. Your device's location may be used to aid response efforts when you make an emergency call, regardless of whether you've enabled Location Services.

An iPhone showing the Calls on Other Devices screen. Allow Calls on Other Devices is turned on and allowing calls on John's iPad and John's MacBook Pro. 

Add a device to use it with Wi-Fi calling

  1. Check that the device you want to add has the latest version of software.
  2. On your iPhone, go to Settings > Phone > Wi-Fi Calling.
  3. Turn on Add Wi-Fi Calling For Other Devices.
  4. Go back to the previous screen, then tap Calls on Other Devices.
  5. Turn on Allow Calls on Other Devices if it's not on. A list of your eligible devices will appear under Allow Calls On.
  6. Turn on each device that you want to use with Wi-Fi Calling.

Next, make sure your other devices will accept calls from your iPhone:

  • On your iPad, go to Settings > FaceTime. Then turn on Calls from iPhone.
  • On your Mac, open the FaceTime app and choose FaceTime > Settings (or Preferences). Then turn on Calls from iPhone.

Wi-Fi Calling is enabled automatically for Apple Watch when you turn on Allow Calls on Other Devices.

An iPhone showing the Phone screen, with Wi-Fi Calling turned on. 

If you can't add a device:

  • On your iPhone, make sure Wi-Fi Calling and Allow Calls on Other Devices are on, and that your device appears under Allow Calls On.
  • Make sure you're using the same Apple ID for FaceTime and iCloud on your iPhone and your other device.

Make and receive Wi-Fi calls from another device

If your network provider supports Wi-Fi Calling on iCloud-connected devices, you can also make and receive Wi-Fi calls on other devices.

Make sure you've signed in to iCloud and FaceTime with the same Apple ID that you use on your iPhone. Also, make sure your devices have the latest software.

To place a Wi-Fi call from your iPad, Apple Watch or Mac, follow these steps.

Call from your iPad

  1. If you haven't added your device yet, which allows it to use Wi-Fi Calling, add it.
  2. Open the FaceTime app.
  3. Enter a contact or phone number, then tap the contact or phone number.
  4. Tap the Audio button.

You can also place a call by tapping a phone number in Contacts, Mail, Messages, Safari and other apps.

Call from your Mac

  1. Open the FaceTime app.
  2. Choose FaceTime > Settings (or Preferences).
  3. Turn on Calls from iPhone.
  4. Make and receive phone calls in FaceTime.

Call from your Apple Watch

  1. Open the Phone app.
  2. Choose a contact.
  3. Tap the Phone button .
  4. Select the phone number or email address you want to call.

Remove a device

If you don't want to use Wi-Fi Calling from one of your devices:

  1. On your iPhone, go to Settings > Phone > Calls on Other Devices.
  2. In the list of devices, turn off Wi-Fi Calling for the device you want to remove.

If Wi-Fi Calling isn't working

If you can't turn on or use Wi-Fi Calling, make sure your network provider offers Wi-Fi Calling and your devices have the latest software. Then follow these steps if you can't turn on Wi-Fi Calling or make a Wi-Fi call. Wait two minutes before you go from one step to the next.

  1. Go to Settings > Phone > Wi-Fi Calling and make sure Wi-Fi Calling is turned on.
  2. Restart your iPhone.
  3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
  4. Turn Wi-Fi Calling off and then on again.
  5. Go to Settings > General > Transfer or Reset iPhone > Reset.
  6. Tap Reset Network Settings.

FaceTime isn't available in all countries or regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: