You don't always need a Support PIN (personal identification number). But if Apple Support needs to verify your identity, we might ask you to generate one by following these steps.
- Sign in to your Apple ID account page.
- If prompted, enter the verification code that is sent to your trusted device, or answer your security questions.*
- Scroll to the bottom of the screen and click Support PIN. Then click Generate PIN from the pop-up window.
- When you're prompted, give the four-digit PIN to the Apple Support Advisor you're working with.
Your PIN is generated instantly and appears in a pop-up window that also notes when the PIN expires. You can use the PIN you generate only one time.
*Depending on how you created your Apple ID, you might be able to generate a Support PIN without entering a verification code for example, by answering security questions.
