Send your iPad to Apple for a service

When you contact Apple for a service, you’ll receive a kit that has everything you need to send your iPad to Apple.

Before you send in your iPad for a service

1. Back up your iPad:

   1. Back up with iCloud

   2. Back up with your Mac

   3. Back up with your PC

2. Erase your iPad to protect your personal information and remove it from your Apple Account: In Settings, tap General > Transfer or Reset iPad, then tap Erase All Content and Settings. You will need to enter your Apple Account password to confirm.

3. If you have a Wi-Fi + Cellular iPad model:

   1. If your iPad uses a physical SIM, remove it.

   2. If your iPad uses an eSIM, contact your wireless provider to get a new eSIM or suspend service if needed.

Send your iPad to Apple

The courier will bring a box to collect your iPad. Include only your iPad. Don’t include any accessories – such as a case, cables or a power adapter. If you do, they won't be returned to you.

When the courier arrives, take the provided Return Airway Bill (AWB) label and paste it on the box they provide.

• The courier will wait for up to 10 minutes for you to prepare and pack your iPad.

• If the courier leaves before you pack your iPad, arrange for another courier to collect your iPad: call GD Express Malaysia Customer Service on 03-64195003 (Monday to Friday from 08:30 to 17:30, or Saturday from 08:30 to 12:30). They’ll ask for the number from the Return AWB number provided by the previous courier.

• Make sure you get proof of collection from the courier to confirm that you’ve sent your iPad for a service.