If your iOS or iPadOS device unexpectedly restarts or displays the Apple logo or a spinning gear icon
Find out what to do if your iPhone, iPad or iPod touch unexpectedly restarts or shuts down, or displays the Apple logo or a spinning gear icon.
Check your software
Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware.
Check your hardware
For iPhone 6 and later with iOS 11.3 and later, check your battery health and get recommendations to improve battery performance under Settings > Battery > Battery Health.
If your battery doesn't need service, but your device continues to frequently restart or turn off, you may need service.
Learn what to do if your apps quit unexpectedly
If your device has a frozen screen, doesn’t respond or becomes stuck when you turn it on, learn what to do for iPhone, iPad, or iPod touch.
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