If you get an alert in the Find My app that your AirPods setup is incomplete

You may receive this alert if your AirPods fail to pair or if they partially pair (for example, if only the right earbud pairs successfully).

Your AirPods may take a while to pair. If you receive an alert stating that they’re not paired or that pairing is incomplete, wait a few minutes for the pairing to be completed.

If you’re still receiving the alert, try following these troubleshooting steps:

  1. Update to the latest version of iOS or iPadOS. Some AirPods and some Find My features will only work with the latest software version.

  2. Make sure you’ve turned on Find My: in Settings, tap your name > Find My, then tap Find My iPhone. Make sure both Find My iPhone and Find My network are turned on.

    In iPhone Settings, you can turn on Find My and the Find My network.

  3. Make sure Bluetooth is turned on and Find My network is turned on for your AirPods:

    ios-17-iphone-14-pro-settings-bluetooth-airpods-find-my-network

    • Settings > Bluetooth, then make sure it’s turned on.

    • Then tap the More Info buttonNo alt supplied for Image next to your AirPods. Scroll down and make sure Find My network is turned on.

  4. If you haven’t, turn on two-factor authentication for your Apple ID.

  5. If you haven’t, turn on iCloud Keychain.

  6. In Settings, check for an alert to Update Apple ID Settings. If you see an alert, follow the prompts to finish the setup process.

  7. Close the lid of your charging case, wait a few moments, then open the lid again.

After about a minute, pairing should be complete and the alert should no longer appear.

Still not working? Remove your AirPods: in Find My, tap Devices, choose your AirPods, then tap Remove this Device. Then go to the Home Screen of your iPhone and open the lid of your charging case to reconnect your AirPods.

Get more help connecting your AirPods to your Apple devices

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