How to send your Apple TV to Apple for a service from Europe

Here's how you can send your Apple TV to Apple for a service.

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The United States and Canada

Asia-Pacific

Send your Apple TV to Apple

  1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.

  2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

  3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange a collection or to find a drop-off location.

  4. Ask the courier for proof of collection.

  5. Check the status of your service request.

Use your replacement Apple TV.

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