How to send your Beats headphones to Apple for repair from Europe
Here's how to send your Beats headphones to Apple for service.
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After you’ve contacted Apple for a service, you’ll receive a kit that contains everything you need to return your product to Apple.
Pack your Beats headphones
Put your Beats headphones in the plastic bag. Don't include any accessories with your headphones (including cables, carabiners or carrying cases). If you include extra items in the box, we won't be able to return them to you.
Slip the bag under the protective film attached to the cardboard insert.
Fold down the filmed sides of the insert.
Fold up the other sides of the insert.
Remove the shipping label from the box if you haven’t already done so. Place the insert into the box. Then, close the box.
Seal the box with tape and send the box to AppleNo alt supplied for Image
*Apple is not responsible for any damage sustained during delivery.
Send your Beats headphones to Apple
If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.
If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.
Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or to find a drop-off location.
Ask the courier for proof of collection.
Use your replacement Beats headphones
Record the serial number of your replacement headphones. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer.
Click the link to your headphone model below to find out how to use your repaired or replaced Beats headphones.
© 2022 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the US and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.