Use Express Replacement Service for your Apple Watch
With Express Replacement Service, you'll get a kit that has your replacement Apple Watch and everything that you need to send your original Apple Watch to Apple.
With Express Replacement Service, Apple sends you a replacement Apple Watch first – so you don't have to wait for service.
After you get your replacement Apple Watch, use the same box to send back your original Apple Watch straight away. Apple must receive your original Apple Watch within ten days after your replacement was dispatched.
Your replacement Apple Watch is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.
Find the dispatch date of your replacement Apple Watch
Before you return your original Apple Watch
To back up your Apple Watch, unpair it from your iPhone: with your iPhone and Apple Watch close together, open the Apple Watch app on your iPhone. Go to the My Watch tab > All Watches, then tap the Info button next to the watch you want to unpair. Tap Unpair Apple Watch, then tap it again to confirm. If you have a GPS + Cellular model, move your mobile plan.
Remove the band from your Apple Watch. Don't include the band or any other accessories when you send your original Apple Watch to Apple.
Pack your Apple Watch
Your Express Replacement Service kit includes everything you need to pack up and send your original Apple Watch to Apple – including the box that your replacement Apple Watch arrived in, which you'll use to send your original watch to Apple.
When you pack your Apple Watch, don't include anything else in the box – like the watch band or other accessories. If you do, they won’t be returned to you.
Place your original Apple Watch in the smaller insert box, then close the insert's lid. Make sure the screen of your watch faces up.
Place the insert into the larger box, then close it. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Send your Apple Watch to Apple
To arrange for a courier to collect your Apple Watch, call GD Express Malaysia Customer Service at 03-7787-6776 (Monday to Friday from 8:30 to 5:30, or Saturday from 8:30 to 12:30.)
Inform customer service that you are using a pre-paid return service and provide your Repair ID number.
When the courier arrives, take the provided Return Air WayBill (AWB) label and paste it on the larger delivery box in which you packed your original Apple Watch.
Make sure to get proof of collection from the courier to confirm that you've returned your original Apple Watch.
Apple is not responsible for any damage sustained during delivery.
