How to prepare your iMac for Apple Trade In

Prepare and send your old device to Apple for Trade in.

If you opted to Trade in your iMac when you purchased an Apple product, you’ll receive a trade-in kit with everything you need to return your iMac to Apple. If you’re in the Asia-Pacific region, a trade-in kit will be brought to you by courier or delivered to you before courier pick-up.

Before you return your iMac

1. Back up your data. If you need help with transferring data, schedule an appointment at an Apple Store at getsupport.apple.com It is your sole responsibility to back up all existing data, software and/or programs from your product. Apple is not responsible for loss, recovery or compromise of data, software or programs on your trade-in product.

2. Sign out of iCloud.

3. Turn off your firmware password.

4. Deauthorise your computer for content purchases.

5. Erase your hard disk.

6. Remove all accessories. If accessories are included in the return, they will be recycled and cannot be returned to you.

Pack your iMac

1. Remove the top cardboard insert and foam insert from the box.

   

2. Place the double-sided foam on top of the bottom insert, ensuring the correct size for your iMac is facing upwards.

   

3. Place your iMac screen-side down on top of the foam. (Do not include extra items or accessories. If you include extra items in the box, we won’t be able to return them to you.)

   

4. Place the top insert on top of your iMac.

   

5. Close the box and seal it with the tape provided.*

   

Return your iMac to Apple

Choose your country or region:

United States and Canada

1. Find the name of the courier on the returns label.

2. Visit the courier’s website to find a drop-off location.

   • FedEx

   • UPS

3. Get a receipt from the courier.

4. Check your new device shipment email for a link to check the status of your trade-in device.

China mainland

A trade-in kit will be delivered to you before courier collection

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Hong Kong

1. Schedule a pick-up of your trade-in device.

2. The courier will bring a trade-in kit to collect your iMac.

3. Get a receipt from the courier.

4. Check your new device shipment email for a link to check the status of your trade-in device.

Japan

1. Schedule a pick-up of your trade-in device.

2. The courier will bring a trade-in kit to collect your iMac.

3. Get a receipt from the courier.

4. Check your new device shipment email for a link to check the status of your trade-in device.

Korea

A trade-in kit will be delivered to you before courier collection.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Taiwan

1. Schedule a pick-up of your trade-in device.

2. The courier will bring a trade-in kit to collect your iMac.

3. Get a receipt from the courier.

4. Check your new device shipment email for a link to check the status of your trade-in device.

Vietnam

1. Schedule a pick-up of your trade-in device.

2. The courier will bring a trade-in kit to collect your iMac.

3. Get a receipt from the courier.

4. Check your new device shipment email for a link to check the status of your trade-in device.