Send your AirPods, AirPods Pro or AirPods Max to Apple for a service
After you’ve contacted Apple for a service*, you’ll receive a kit that contains everything you need to return your product to Apple.
Before you return your product
Remove your AirPods from your Apple Account: in the Find My app, select the Devices tab > select your device, then swipe up and tap Remove This Device. Tap Remove to confirm.
If you're sending AirPods Pro, remove the ear tips and keep them in a safe place. If you include your ear tips, they won’t be returned.
If you’re sending AirPods Max, remove the ear cushions. If you include your ear cushions, they won’t be returned.
Send your product to Apple
Find the name of the courier on the provided return shipping label.
Visit the courier’s website to schedule a pick-up or find a drop-off location.
Make sure you get a receipt to confirm that you have returned your product. Apple is not responsible for any damage sustained during delivery.
*Send-in service may not be available in all countries or regions.
