Send your HomePod or HomePod mini to Apple for service
After you’ve contacted Apple for a service*, you’ll receive a kit that contains everything you need to return your product to Apple.
Before you return your HomePod or HomePod mini
Remove your personal information by resetting your HomePod or HomePod mini to factory settings:
Open the Home app on a iPhone, iPad or Mac signed in to the same Apple Account that you used to set up your HomePod.
Select your HomePod, select the Settings button, then select Reset HomePod.
Select Remove Accessory
If a white spinning light doesn’t appear, find out what to do next
Send your HomePod or HomePod mini to Apple
Find the name of the courier on the return postage label.
Visit the courier’s website to schedule a pick-up or find a drop-off location.
Make sure to get a receipt from the courier to confirm that you've sent your HomePod or HomePod mini for service. Apple is not responsible for any damage sustained during delivery.
*Send-in service may not be available in all countries or regions.