Send your accessory to Apple for a service
After you’ve contacted Apple for a service, you’ll receive a kit that contains a replacement accessory and everything you need to return your original product to Apple.
Before you return your original product
You can send these accessories for a service: Apple Watch bands, Apple Pencil, AirTag and accessories, cases, charging cables, keyboards, mice and wallets.
If you’re sending an AirTag or Apple Pencil Pro, remove it from your Apple Account:
In the Find My app, select the Devices tab to remove Apple Pencil Pro or the Items tab to remove an AirTag, then select your Apple Pencil Pro or AirTag.
Swipe up and tap Remove This [Device or Item], then tap Remove to confirm.
Pack your Apple product
Put your device in the bag, then slide the bag under the cardboard insert.
Close the insert and the box.
Make sure the battery sticker is pasted flat on the box and isn’t covered by tape or a postage label.
Send your product to Apple
The courier will bring a box to collect your product. When the courier arrives, take the provided Return Airway Bill (AWB) label and paste it on the box they provide.
The courier will wait for up to 10 minutes for you to prepare and pack your product.
If the courier leaves before you pack your product, arrange for another courier to collect your device: Call GD Express Malaysia Customer Service on 03-64195003 (Monday to Friday from 8:30 a.m. to 5:30 p.m., or Saturday from 8:30 a.m. to 12:30 p.m.) They’ll ask for the number from the Return AWB number provided by the previous courier.
Make sure you get proof of collection from the courier to confirm that you’ve sent your product for a service.
Apple is not responsible for any damage sustained during delivery.