How to send your HomePod to Apple for service
After you've contacted Apple for a service, you'll receive a kit that contains everything you need to return your product to Apple.
Prepare your HomePod for packing and shipping
Follow these steps to prepare your HomePod:
Place your HomePod inside the white box, then close the box. Do not include your power cable or extra items. If you include extra items, these won't be returned to you.
Seal the opposite ends of the white box with the two pieces of tape strips provided.
Open the brown postal box and carefully pull down on the front flap to reveal the insert. Place the white box into the insert.
Close the brown postal box and place the side tabs into the inserts.*
Seal the box with tape and send the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.
*Apple is not responsible for any damage sustained during delivery.
Send your HomePod to Apple
Choose your country or region:
Find out how to use your replacement HomePod.
NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), will be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided to determine the nature of the malfunction while preparing a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814, USA.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended by the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or refund, subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies that the buyer has under other laws.
