Release devices in Apple School Manager
Devices can be removed from Apple School Manager. You remove a device from the program if it’s been sold, lost, or can’t be repaired. This is called releasing a device. You should release any devices you do not own or control in accordance with the terms and conditions of the Apple School Manager Agreement.
If an iPhone, iPad, iPod touch, or Apple TV is removed from Apple School Manager, it can be added back using Apple Configurator 2.5 or later. Mac computers can’t be added back using Apple Configurator 2.5 or later. iPhone, iPad, iPod touch, Apple TV, and Mac devices can be added back by participating Apple Authorized Resellers or carriers.
Note: You can also allow your mobile device management (MDM) solution to release devices. This method doesn’t require you to sign in to Apple School Manager. This feature is enabled by default when you add an MDM server. You can remove this feature by deselecting the option for any new or existing MDM servers you created.
Important: Don’t release devices that are being sent to Apple for repair. If Apple replaces a released device as part of a repair, its replacement won’t be available in Apple School Manager.
In Apple School Manager , sign in with an account that has the role of Administrator, Site Manager, or Device Enrollment Manager.
Tap Devices in the sidebar, search for a device in the Search field, then select the device from the list. See How to search.
After you’ve searched for the devices, select the total number of devices at the top of the list, then tap .
Tap Release Devices, carefully read the “Are you sure you want to release this device?” dialog, then tap Release Devices.
A new activity releases the devices. You can wait for the activity to complete, or tap Close to close the window.
Verify that the devices have been removed by searching for the device in the search field at the top of the window.
Note: After a device is released, it must be erased and restored.