If you can't pair an Apple Watch with your iPhone

Learn what to do if your iPhone says that it's "Unable to Connect to Apple Watch" when you try to pair them.

Make sure that the Apple Watch isn’t already paired

When you set up an Apple Watch, your iPhone asks you to hold the watch up to your iPhone camera. If your iPhone says that it's unable to connect to the Apple Watch — or if the watch shows a clock face — the Apple Watch might be paired with an iPhone already.

Try unpairing or erasing the Apple Watch using one of the methods below.

Unpair Apple Watch if you have its paired iPhone

  1. Open the Watch app on your iPhone, tap the My Watch tab, then tap All Watches at the top of the screen.
  2. Tap the "i" icon  next to the watch that you want to unpair, then tap Unpair Apple Watch.
  3. Tap again to confirm, then wait for the watch to unpair.
  4. After the Apple Watch unpairs completely, you can pair again.

Erase Apple Watch if you don't have its paired iPhone

If you can't unpair the Apple Watch because you don't have the iPhone that it's paired with, you can erase the watch.

When you erase an Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair the Apple Watch again, you'll have to enter the Apple ID and password that was used to set it up.

  1. Open the Settings app on your watch, then tap General > Reset.
  2. Tap Erase All Content and Settings, then tap again to confirm.
  3. Wait for the watch to unpair.
  4. After the Apple Watch unpairs completely, you can pair again. Remember that you'll need the Apple ID and password that were used to set up the watch.

Reset Apple Watch if you don’t know its passcode

If you can't unpair or erase the Apple Watch because you’ve forgotten its passcode, you can reset the watch.

When you reset an Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair the Apple Watch again, you'll have to enter the Apple ID and password that was used to set it up.

  1. Put the Apple Watch on its charger.
  2. Press and hold the side button until you see Power Off.
  3. Press and hold the Digital Crown, then tap Reset.
  4. After the Apple Watch unpairs completely, you can pair again. Remember that you'll need the Apple ID and password that were used to set up the watch.

If the pairing process stalls

If it seems like the Apple Watch pairing process has stalled — for example, the pairing animation remains on the screen for several minutes — resetting the watch might help:

  1. Press and hold the Digital Crown while your Apple Watch is in pairing mode.
  2. Tap Reset when it appears on your watch.
  3. After your watch resets, you can pair again.
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