If FaceTime isn't working on your Mac

If you can't use your camera or mic, can't stay connected, or can't sign in, learn what to do.

If your camera or microphone doesn’t work

  • Quit FaceTime, then open FaceTime again.

  • Restart your Mac.

  • Make sure that FaceTime isn't open, then see if your camera works in another app, such as Photo Booth. If it doesn't, you know it's not an issue with FaceTime.

  • If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.

  • If the issue involves your computer's built-in camera, learn how to resolve issues with the built-in camera.

  • If the issue involves iPhone when used as a webcam, consult Continuity Camera: Use your iPhone as a webcam for Mac.

If you need help with your connection or call quality

A slow or busy Wi-Fi network might cause issues with your FaceTime call. If you experience connection alerts, or low-quality audio or video, or an exclamation pointNo alt supplied for Image over a video tile:

  • Make sure that you and your recipient have a fast Wi-Fi or cellular connection. FaceTime calls over Wi-Fi require a broadband connection.

  • Check for issues that might be slowing down your connection, such as someone streaming content over your network.

  • If you have questions about your internet speed, contact your internet service provider.

If you can't sign in to FaceTime

If you can't sign in to your iMessage account or FaceTime on your Mac

FaceTime is not available in all countries or regions.

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