Send your Apple HomeView to Apple for service
After you've contacted Apple for service*, you'll receive a kit that contains everything you need to return your product to Apple.
Before you return your HomeView
Remove your personal information by resetting your HomeView to factory settings:
Remove HomeView from the Home app
Open the Home app on your paired iPhone or iPad.
Tap your HomeView, then tap the Settings button.
Tap Reset HomeView, then tap Remove HomeView.
If the device is no longer appearing in the Home app but still appearing in a frozen state or isn't showing the setup screen, restore the device.
Restore HomeView with a Mac or PC
Restoring takes 30-50 minutes depending on your internet connection.
Plug HomeView into your computer via USB.
Wait a few seconds. If you're using a Mac, open a Finder window. If you're using a PC, open the latest version of the Apple Devices app or iTunes.
Select your device when it appears on your computer.
Click Restore HomeView.
A notification appears on your iPhone or iPad when the device finishes restoring. Then you can unlock your iPhone or iPad and hold it near HomeView to set it up again.
Pack your HomeView
When you pack your HomeView, don’t include anything else in the box — like a power adapter, cable, magnetic mount, or other accessory. If you include extra items in the box, they won’t be returned to you.
Place your HomeView inside the smaller box, then close it.
Place the smaller box into the larger shipping box.
With the provided tape strip, seal the larger shipping box. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Ship your HomeView to Apple
*Send-in service may not be available in all countries or regions.