How to send your Beats Pro headphones to Apple using Express Replacement Service from the U.S. and Canada

Learn how you send your Beats Pro headphones back to Apple after you get a replacement.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

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Pack your Beats Pro headphones

1. Put your Beats headphones in the plastic bag. Don't include any accessories with your product (including cables, carabiners, or carrying cases). If you include extra items in the box, we are unable to return them to you.

   

2. Slide the bag under the protective film attached to the cardboard insert.

   

3. Fold down the filmed sides of the insert.

   

4. Fold up the other sides of the insert.

   

5. Place the insert into the box. Then, close the box.

   

6. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. .

   

Ship your Beats Pro headphones to Apple

You'll receive a kit with everything you need to return your product to Apple. Please use the same box in which you received your replacement item to send your product back to Apple.

1. Find the name of the courier on the return shipping label.

2. Visit the courier’s website to schedule a pickup or find a drop-off location.

3. Get a receipt from the courier.

4. Check that Apple has received your product after a few days.

Use your replacement Beats Pro headphones

Record the serial number of your replacement product. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product in those countries as applicable.

Use your Beats Pro headphones after replacement.