Learn how to send your HomePod to Apple using Express Replacement Service
Here's how to send your HomePod to Apple after you get a replacement.
After you’ve contacted Apple for service, you’ll receive a replacement product with instructions to return your original product. Instructions may vary by country or region.
Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty, ERS terms and conditions for service covered by an AppleCare plan, or ERS terms and conditions for service not covered by Apple's Limited Warranty, an AppleCare plan, or consumer law.
Prepare your HomePod for packing and shipping
Follow these steps to prepare your HomePod*:
Customers in Japan should only complete step 1. Then, proceed to the Ship your HomePod to Apple section for the Asia-Pacific region.
Place your HomePod inside the white box, then close the box. Do not include your power cord or extra items. If you include extra items, we won't be able to return them to you.
Seal opposite ends of the white box with two pieces of tape strips provided.
Open the brown shipping box and carefully pull down on the front flap to reveal the insert. Place the white box into the insert.
Close the brown shipping box and place the side tabs into the inserts.
Seal the box with tape and mail the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure that the battery sticker is not obstructed.
*Apple is not responsible for any damage during shipping.
Ship your HomePod to Apple
Choose your country or region:
NOTICE TO CALIFORNIA CONSUMERS
An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.