About genuine iPad displays

iPad displays have been designed, tested, and manufactured for Apple quality and performance standards. This includes intuitive and responsive Multi-Touch, high brightness, great color accuracy, white balance, and performance for features like True Tone, Night Shift, and Haptic Touch.

Learn about your repair options

When you need to repair your iPad, you can choose between several options. For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorized Service Providers. Independent Repair Providers also have access to genuine Apple parts.* Repairs performed by untrained individuals using nongenuine parts might affect the safety of the device or functionality of the display. Apple displays are designed to fit precisely within the device. Additionally, repairs that don't properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.

Depending on your location, you can get your iPad display replaced — in or out of warranty — by visiting an Apple Store or Apple Authorized Service Provider, or by shipping your iPad to an Apple Repair Center. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers.

Get started with display service

The iPad display is engineered together with iPadOS software for optimal performance and quality. A nongenuine display might cause compatibility or performance issues. For example, an issue might arise after an iPadOS software update that contains display updates.

If a service provider uses nongenuine display parts, the following might also occur:

Multi-Touch issues:

• Multi-Touch might not respond on parts of the screen

• Multi-Touch performance might degrade, such as missed screen touches or touches not registering in the right location

• Accidental edge or palm touches might register

• Apple Pencil performance and accuracy might degrade

Display brightness and color issues:

• True Tone display might not function correctly

• Ambient light sensor functionality might be lost or degraded, causing the screen to dim or brighten incorrectly

• Display color calibration might be incorrect, causing, for example, the display to appear too yellow or blue

• Display might not be uniformly bright

• Maximum brightness might be lower

• Battery might drain unintentionally

Parts and service history

To view the parts and service history of your iPad, go to Settings > General > About. If the display isn’t working correctly or if it’s been replaced, you’ll see it in the Parts and Service History section.

• With iPad Pro models, if the repair was done using genuine Apple parts and processes, you'll see Genuine next to Display.

• If the repair hasn't been finished, you'll see Finish Repair.

An Unknown message will appear if the display:

• Was replaced with a nongenuine display

• Isn't working as expected

An additional message might appear that says "Apple has updated the device information for this iPad." This means that Apple has updated the device information maintained for this iPad for service needs, safety analysis, and to improve future products.

These messages don't affect your ability to use your iPad.

Learn more about iPad parts and service history