Get your Apple Vision Pro ready for service

Learn how to protect your information and save time before you bring in or mail your Apple Vision Pro for service.

Before you bring in your Apple Vision Pro

First, schedule an appointment if there's an Apple Store near you.

Next, follow these steps. If your device won't turn on or respond, finish as many steps as possible:

  1. Back up your Apple Vision Pro.

  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device.

  3. Go to Settings > Wallet & Apple Pay and turn off Apple Cash. Then tap any payment cards that you've added, scroll to the bottom, and tap Remove Card. If your device is unresponsive, you can remove cards in a web browser: sign in to appleid.apple.com, select Devices, then select your Apple Vision Pro. Under Wallet & Apple Pay, select Remove Items.

  4. Make sure that your device's battery has some charge before you bring it in, if possible. This will save time on your repair.

What you should bring

If you haven't already, schedule an appointment before you go to an Apple Store.

When you go, remember to bring these items:

  • Your Apple Vision Pro, including the Battery, USB-C Power Adapter, USB-C Charge Cable, Light Seal, Light Seal Cushion, Head Bands, Audio Straps, and ZEISS Optical Inserts if you use them. Also, remember to keep the cover on Apple Vision Pro when you bring it in.

  • A form of personal identification, such as a driver’s license, passport, or other government-issued ID.

  • Your sales receipt, if possible, in case your service requires proof of purchase.

Get your Apple Vision Pro ready to send in

Follow these steps before you send in your Apple Vision Pro. If your device won't turn on or respond, finish as many steps as possible:

  1. Back up your Apple Vision Pro. Then, to protect your data, erase your device.

  2. If your device is unresponsive, sign in to appleid.apple.com, select Devices, then select your Apple Vision Pro. Under Wallet & Apple Pay, select Remove Items.

  3. Remove your Apple Vision Pro from your Apple ID device list.

  4. Disconnect the battery.

  5. Remove the Light Seal and Light Seal Cushion.

  6. Remove the head band.

  7. If you use optical inserts with your Apple Vision Pro, remove them.

When you send in your Apple Vision Pro, don't include the Light Seal, Light Seal Cushion, head bands, USB-C Power Adapter, USB-C Charge Cable, cover, or ZEISS Optical Inserts.

Follow mailing instructions or arrange service

If you arranged a repair request, you should have received instructions for mailing your device. If you didn't get instructions, contact Apple Support to arrange service.

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