How to send your AirPods earbud back to Apple from Europe

Here's how to send one of your AirPods earbuds back to Apple after you get a replacement.

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After you’ve contacted Apple for service, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple. If you're only returning one AirPods earbud, you'll get a shipping box with one compartment (shown in this article). If you're returning two, you'll get a shipping box with two compartments. Returning your original product is not required if it was lost.

Important: If exchanging a product, return it so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see AirPods Replacement, Service, and Repair and terms and conditions.

Pack your AirPods earbud

  1. Remove your replacement AirPods earbud from the packaging materials. Leave the insert to the white box open.

  2. Place the AirPod into the insert in the white box by sliding the stem of the AirPods earbud into the paper tube. Make sure the top of the AirPods earbud sits in the hole in the insert.

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  3. Fold the flap at the top of the earbud.

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  4. Fold the insert in half to close it and fold the flap sticking out of the insert.

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  5. Place the insert into the white box. The earbud should face up. Close the white box by placing the lid on it.

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  6. Place the white box in the shipping box. Do not include any other items, such as your other AirPods earbud, charging case, or cable.

    airpods-all-packout-step3-v1
  7. Close the box and seal it using the included tape.

    airpods-all-packout-step4-v1
  8. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

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*Apple is not responsible for any damage during shipping.

Ship your AirPod to Apple

  1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

  2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

  3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

  4. Check that Apple has received your product, in a few days.

Use your replacement AirPods earbud

  1. When you replace only an AirPods earbud, your serial number does not change. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

  2. Place your Apple AirPods earbud in the charging case and press the setup button until the status light is flashing white.

  3. Set up your AirPods.

© 2023 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, AirPods and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.

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