Troubleshooting the OIDC connection in Apple School Manager
Below are some tips to help you troubleshoot your OIDC connection to Apple School Manager.
Q: Why is my OIDC connection failing?
A: The Apple School Manager Entra ID app is quarantined. See the Microsoft Support article Application provisioning in quarantine status.
A: Check the attribute mapping for the Apple School Manager Entra ID app to make sure there are no additional attributes mapped. See the Microsoft Support article No users are being provisioned.
Q: Why don’t I see the correct Microsoft Entra ID users in Apple School Manager?
A: Make sure federated authentication is turned on. See Intro to federated authentication.
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