About cleaning your Powerbeats Pro
Your Powerbeats Pro earbuds are sweat and water resistant, but not sweatproof or waterproof. The charging case is not waterproof, sweatproof, sweat resistant, or water resistant, so be careful not to get moisture in any openings. Learn more about water and sweat resistance.
Clean your Powerbeats Pro earbuds and charging case if they come in contact with anything that may cause stains or other damage, such as dirt or sand, makeup, ink, soap, detergent, acids or acidic foods, or if they come in contact with liquids, including those that may lead to skin irritation such as sweat, salt water, soapy water, pool water, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye, or solvents.
Avoid damaging your Powerbeats Pro when you clean them:
- Make sure not to get any liquid in the openings.
- Don’t dry Powerbeats Pro or case using an external heat source (for example, a hair dryer).
- Don’t use cleaning products or compressed air.
- Don't use sharp objects or abrasive materials.
- Don’t insert a foreign object into the Lightning connector on the case (for example, a cotton swab or a paper towel).
Clean your Powerbeats Pro
- Remove the Powerbeats Pro earbuds from the charging case.
- Disconnect the charging cable from both the case and your computer or power adapter.
- To clean the charging contacts on Powerbeats Pro, use a cotton swab slightly dampened with warm water. To clean the charging pins on the case, use a lint-free cloth slightly dampened with warm water. If necessary, you can slightly dampen the cotton swab or cloth with 70 percent isopropyl alcohol.
- Use a soft, dry, lint-free cloth to clean all other areas of the Powerbeats Pro and case. Here's how to clean your eartips.
Care for your Powerbeats Pro
Clean and dry your Powerbeats Pro earbuds and your skin after workouts or heavy sweating. Keep your Powerbeats Pro earbuds and charging case clean and dry.
Care for the Lightning-to-USB cable
Discoloration of the Lightning connector after regular use is normal. Dirt, debris, and exposure to moisture may cause discoloration. If your Lightning cable or connector becomes warm during use or the case won’t charge, disconnect it from your computer or power adapter and clean the Lightning connector with a soft, dry, lint-free cloth. Do not use liquids or cleaning products when cleaning the Lightning connector.
Tips to avoid skin irritation
Here's how to avoid skin irritation, especially if you have allergies or skin sensitivities:
- Wear your Powerbeats Pro with the right fit—see Wearing your AirPods, EarPods, and Beats devices.
- After workouts with Powerbeats Pro, or after your device is exposed to liquids such as sweat, soap, shampoo, makeup, sunscreen, and lotions that can potentially cause skin irritations, clean and dry your device. Keeping your Powerbeats Pro—as well as your skin—clean and dry will maximize comfort and prevent long-term damage to your device.
- If you have known allergies or sensitivities to certain substances, check the materials in Beats headphones and earphones.