If your AirPods won't connect

If you need help connecting to your AirPods, learn what to do.

If you can't connect to your iPhone, iPad, or iPod touch

  1. Make sure that your iOS or iPadOS device has the latest compatible software.
  2. Learn what to do if only one AirPod is working.
  3. Open Control Center and make sure that Bluetooth is on.
  4. Put both AirPods in the charging case and make sure that both AirPods are charging. Learn what to do if your AirPods or case won't charge.
  5. Go to Settings > Bluetooth. If your AirPods are connected, make sure that they are selected as your audio device. If they aren't connected, just go to the next step.
  6. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the case for up to 10 seconds. The status light should flash white, which means that your AirPods are ready to connect.
  7. Hold the case, with your AirPods inside and the lid open, next to your iOS device.
  8. Follow the steps on your iOS device's screen.
  9. Test your AirPods. If you still can't connect, reset your AirPods.

If you can't connect to your Mac

If you're using AirPods (2nd generation), make sure that your Mac has macOS 10.14.4 or later. If you're using AirPods (1st generation), make sure that your Mac is using macOS Sierra or later.

Choose Apple menu  > System Preferences, then click Bluetooth. If your Airpods appear in the list of devices* but they don't connect, remove your AirPods from the list:

  1. Select your AirPods in the list of devices.
  2. Click the X to the right of your AirPods.

Add your AirPods to the device list in Bluetooth preferences again:

  1. Place both AirPods in the charging case.
  2. Open the lid of your charging case near your Mac.
  3. In the device list, select your Airpods and click Connect.

Test your AirPods. If you still can't connect, reset your AirPods.

* If your AirPods don't appear in Bluetooth preferences, set up your AirPods with your Mac.

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