How to send your HomePod to Apple using Express Replacement Service from the Asia-Pacific region

Here's how to send your HomePod back to Apple after you get a replacement.

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Ship your HomePod to Apple

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Australia

1. You will receive an email from Apple once the replacement product has been shipped. Print the shipping label from the repair status link provided in the email. Please use the same box that included your replacement device to return your product.

2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*

3. Australia Post will provide you a receipt to confirm the lodgment of the part return. Please keep your receipt.

4. Check that Apple has received your Apple product after a few days.

Hong Kong

Please use the same box that included your replacement device to return your product.

1. Place your product into the shipping box and seal the box with the tape provided.*

2. Call Shun Feng Hong Kong Customer Service, during weekdays (Monday through Friday), to arrange collection of your product at 8302 2883. Enter 1 (for cantonese), 2 (for english), or 3 (for mandarin). Advise Shun Feng that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   • Your Name

   • Pickup address (must be the same as the replacement device delivery address)

   • Company name: Apple

   • Contact number

   • Repair ID

3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.

4. Check that Apple has received your product after a few days.

Japan

A courier will bring your replacement product and collect your original product.

1. Hand your product to the courier who brings your replacement product. Do not include other accessories. If you include extra accessories, we won't be able to return them to you.*

2. Check that Apple has received your product after a few days.

Check the status of your service request.

Singapore

Your package contains a pre-printed return DHL Air Waybill (AWB) to ship back your product. Please use the same box that included your replacement device to return your product.

1. Put your product into the shipping box and seal the box with tape. Don't include the band, Link Bracelet, or other accessories in the box. If you include extra items, we are unable to return them to you.*

2. Paste the DHL Return AWB on the box and ensure that the return AWB covers the original AWB completely. Ensure that all three barcodes are on a single side of the box.

3. Call DHL Singapore Customer Service to arrange collection of your product at (+65) 6285 8888. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:

   1. Your name

   2. Account number (See your DHL Retrun AWB)

   3. Company name - Apple

   4. AWB number (See your DHL Return AWB)

   5. Contents: Electronic product

   6. Pickup address and time

   7. Contact phone number for pickup

   8. Number of pieces: 1

   9. Weight: 1kg

4. Hand your packaged product to DHL courier.

5. Check that Apple has received your product, in a few days.

1. Make note of your replacement HomePod serial number. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

2. Set up and use your replacement HomePod.