Recover your Apple ID when you can’t reset your password

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.

Here's how it works

Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password. For security reasons, it might take several days or longer before you can use your account again. 

The fastest and easiest way to reset your password is from an Apple device. Before you start the account recovery waiting period, try to reset your forgotten password on a trusted device. Or borrow a friend or family member’s iPhone, iPad, or iPod touch and use the Apple Support app to reset your password.

If your friend of family member can't get the Apple Support app, you can use the Find My iPhone app to reset your Apple ID password on a device with iOS 9 through 12.

If you're unsuccessful using any of these methods, go to appleid.apple.com and choose Forgot Apple ID or password. Provide as much information as you can, then start the account recovery waiting period. We know this delay is inconvenient, but it's important so that we can keep your account and information safe.

The Apple Support app is not available in all countries or regions and is not available for iOS 9 and 10. If you can't get the Apple Support app, you can still reset your password and regain access to your account with account recovery. 

What comes next?

After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.

When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.

Check the status or cancel your request

  • At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID.
  • In some cases, if you know your Apple ID password, you might be able to provide credit-card details to shorten the wait time. If you’re given the option to confirm your credit-card details, an authorization request goes to the card issuer.*
  • If you remember your information and can sign in successfully, your wait period cancels automatically and you can use your Apple ID immediately.

* Apple Pay doesn't work as a credit card. If you enter your credit-card details correctly, and are asked to reenter your security information, contact your card issuer. The issuer might have declined your authorization attempts.

Get help

  • If you need more help, contact Apple Support. While we can answer your questions about the account recovery process, we can't verify your identity or expedite the process in any way.
  • Did you forget your Apple ID password, but you don't use two-factor authentication? Learn what to do.
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