If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you can't hear a person's voice clearly, hear crackling, hear static, or have issues with sound quality, learn what to do.

Follow these steps

  1. Turn off Silent mode:

    • If your device has a Ring/Silent switch, move the switch forward — toward the device's display — so that orange isn't showing. If you're using an iPhone with an Action button or an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent mode is off. Learn how to access Control center on your iPhone or your iPad.

      iPhone ring/silent switch
    • If your iPhone has an Action button and it's set to Silent mode, press it. You can also change the feature that the Action button controls.

  2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.

Contact Apple Support

If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.

If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

  1. Remove all screen protectors, films, or cases from your device.

  2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.

  3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

  4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

  5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.

FaceTime isn't available in all countries or regions.

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