If a button or switch isn't working on your iPhone or iPad
If a button or switch isn't working on your iPhone or iPad, here are a few steps that might fix the issue. If they don't, you'll need to set up a repair.
Remove any protective films or cases that might block the button or switch.
Check for debris or dirt around the button or switch and clean with a soft cloth.
If the button or switch still isn't working, is damaged, or works intermittently, you can set up a repair: