Get help with Tencent Mobile Manager, WeChat, and QQ

If you have a question about WeChat or QQ, you can look for it—and the answer—in the app's help section. You can also visit the support website for either app or call the hotline.

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Read answers to common questions about WeChat

To find answers to questions about WeChat, open the app and tap Me > Settings > Help and Feedback.

Read answers to common questions about QQ

To find answers to questions about QQ, follow these steps:

  1. Open the app and tap the icon in the top-left corner.
  2. Tap the gear in the bottom-left of the screen. 
  3. Go to About Help with QQ.

Read answers to common questions about Spam Blocking and Identification of Tencent Mobile Manager

What are the requirements of using Spam Blocking and Identification of Tencent Mobile Manager?

  • Make sure your iPhone has iOS 10 or later. 
  • Download and install the latest version of Tencent Mobile Manager from the App Store. Then turn on Enable Spam Blocking in this app.

How do I turn on Spam Blocking?

  • On your iPhone, go to Settings > Phone > Call Blocking & Identification. Choose the app to block or identify spam calls, like Tencent Mobile Manager-Block Spam Calls. Then open Tencent Mobile Manager and tap Spam Blocking. Choose your location and download the spam number library.

Visit the website or call the hotline

You can get help on Tencent’s support website for WeChat and QQ.

In China, you can call Tencent for help with WeChat, QQ, and Tencent Mobile Manager: 

  • WeChat payment issues: 95017
  • WeChat and QQ account safety issues: 0755-83765566

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