Send your iPad to Apple for service
After you've contacted Apple for service*, you'll receive a kit that contains everything you need to return your product to Apple.
Before you send in your iPad for service
Make sure the iCloud features you use have finished syncing: Open the Settings app, tap your name, then tap iCloud. The status icon next to Saved to iCloud should be green.
Turn off Apple Cash: Open the Settings app, scroll down, then tap Wallet & Apple Pay. Then turn off Apple Cash.
Remove your cards and passes from Apple Wallet: Open the Wallet app, select a card or pass, tap the More button, then tap Card (or Pass) Details. Tap Remove Card (or Pass).
Check your iPad Parts and Service History. If a part has Finish Repair next to it, you need to finish that repair before you bring your device to an Apple Store or Apple Authorized Service Provider. If you can't finish a repair for a part that needs service, you might be charged an out-of-warranty fee or the service might be denied for that part.1
In iOS 27 or iPadOS 27 or later, turn on Ready for Repair or Trade-In for your device: In the Find My app, select your device, tap the More button
, tap Repair or Trade In, then tap Enable. In iOS 26 or iPadOS 26 or earlier, turn off Find My: Go to the Settings app, tap your name, then tap Find My. Tap "Find My [Device]" and turn off "Find My [Device]".2
If you can't turn off Find My on your device, go to the Find My app on another device or go to icloud.com/find. Select your iPad, then select Repair or Trade-In or Remove This Device. Follow the onscreen instructions to prepare it for repair.
Pack your iPad
The kit you received from Apple has everything that you need to pack up your iPad — including the bag to place your iPad in, the box to ship it, and the return shipping label.
Don’t include anything else in the box — like a case, power adapter, cables, or other accessories. If you do, they won’t be returned to you.
Follow the packing instructions printed on the box. If your box doesn’t have instructions, follow these steps:
Place your iPad in the bag.
Remove the plastic covering the self-adhesive strip, then seal the bag by folding the top over.
Put the bag into the box, place the foam piece over the bag, then close the box.
Make sure the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Ship your iPad to Apple
Find the name of the courier on the provided return shipping label.
Visit the courier’s website to schedule a pickup or find a drop-off location.
Make sure to get a receipt from the courier to confirm that you’ve sent your iPad for service. Apple is not responsible for any damage during shipping.
*Send in service may not be available in all countries or regions.
1Find out what to do if you can't finish a repair.
2In iOS 26 or iPadOS 26 or earlier, to prevent anyone else from getting service for your device without your knowledge, Apple might not be able to service your device if Find My isn't turned off.