Apple Business Essentials device enrollment errors
When you enroll a device in Apple Business Essentials, you might encounter an alert that prevents you from completing enrollment. Learn how to fix those alerts on your devices.
Try these steps first
Apple Business Essentials requires iOS 15 or later, or macOS Monterey. Automated Device Enrollment requires macOS Monterey 12.1 or later. Update to the latest version of iOS or the latest version of macOS, and make sure that you have an associated subscription.
“Your Apple Account does not support the expected services on this device”
You might see the alert “Your Apple Account does not support the expected services on this device” for these reasons.
The user is not associated with an active employee plan
If you’re enrolling a device, ensure the user is associated with an active employee plan.
If you’re an administrator, learn more about subscription management in the Apple Business Essentials User Guide.
The device is already associated with another user or organization
If you’ve enrolled the device in Apple Business Essentials with a different user or organization, erased it locally, or removed the profile on the device itself, Apple Business Essentials might not know that the device has been removed from management.
If you're an administrator, make sure that the device is no longer associated with that user or organization:
Go to the Devices tab in the sidebar of the Apple Business Essentials administrator portal.
If you see the user's device listed, select it.
Select Sign Out.
You have no more available devices on your user plan
This might happen in the following circumstances:
You already have devices associated with your plan. For example, you have a one-device plan and already have one device in management. You can either upgrade your plan, or remove one of the devices associated with your plan from management.
You removed devices associated with your plan after 30 days or before 365 days. If the device has been associated with your plan for over 30 days or fewer than 365 days, the device will remain associated with your plan for up to 365 days.
You removed devices from your subscription by erasing them locally or by removing the profile from the device directly. Apple Business Essentials might not know that the device was removed from management. If you're an administrator, go to the Devices tab in the sidebar of the Apple Business Essentials administrator portal. Select the previously enrolled device, if available, that you no longer want associated with the user. Then select Sign Out.
The device is associated with a non-Apple Business Essentials MDM
If the device was purchased for your organization and is associated with another MDM, an administrator can change it to either Unassigned or Apple Business Essentials in the MDM server before you enroll the device:
Go to the Devices tab in the sidebar of the Apple Business Essentials administrator portal.
Select the device.
Select MDM Server.
Select Apple Business Essentials as the MDM server.
“Apple Account is already signed-in to on this device”
Devices that are being enrolled via Automated Device Enrollment can't have a personal Apple Account signed in. To enroll, sign out of your personal Apple Account before you sign in to a Managed Apple Account.
Sign out of the existing personal Apple Account on the device, including in apps such as Music and Books.
Learn more
Learn more about signing users out of devices with Apple Business Essentials
Learn how to locate, lock, and erase devices with Apple Business Essentials
