How to send your AirPods Max to Apple using Express Replacement Service from the Asia-Pacific region

1. You will receive an email from Apple once the replacement product has been shipped. Print the shipping label from the Repair status link provided in the email. Please use the same box, that included your replacement device, to return your product.
2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*
3. Australia Post will provide you with a receipt to confirm the lodgment of the part return. Please keep your receipt.
4. In a few days, check that Apple has received your product.

*Apple is not responsible for any damage during shipping.

Please use the same box that included your replacement device to return your product.

1. Place your product into the shipping box and seal the box with the tape provided.*
2. Call Shun Feng Hong Kong Customer Service, during weekdays (Monday through Friday), to arrange collection of your product at 8302 2883. Enter 1 (for cantonese), 2 (for english), or 3 (for mandarin). Advise Shun Feng that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:
   -Your Name
   -Pickup address (must be the same as the replacement device delivery address)
   -Company name: Apple
   -Contact number
   -Repair ID
3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.
   
4. Check that Apple has received your product after a few days.

*Apple is not responsible for any damage during shipping.

The courier will bring a box to collect your product for service.

1. Hand your product to the courier who brings your replacement product. Do not include your cushions or other accessories.*
2. Check that Apple has received your product, in a few days.

Your product will be serviced as quickly as possible. Check the status of your service request.

*Apple is not responsible for any damage during shipping.

You’ll receive a kit by mail that contains a replacement product with everything you need to return your original product to Apple.

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number. 
2. Put the packaged AirPods Max in the TNT satchel and seal the satchel.*
3. Place the shipping label in the satchel’s clear plastic pocket. 

To arrange a collection, either: 

• Write an email
  1. Use the subject line “Apple collection - AirPods Max” followed by the TNT consignment number.  
  2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.
  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and provide all the information in step 2 of “Write an email” above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

Your package contains a pre-printed return DHL AWB to ship back your product. Please use the same box, that included your replacement device, to return your product.

1. Put your product into the shipping box and seal the box with the tape provided. Paste the DHL Return AWB on the box, and make sure that the return AWB label covers the original AWB label completely.*
2. Call DHL Singapore Customer Service to arrange collection of your product at (+65) 6285 8888. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:
3. -Your Name
   -Account Number (See your DHL Express Flyer)
   -Company Name - Apple
   -AWB Number (See your DHL Express Flyer)
   -Contents: Electronic product
   -Pick up address and time
   -Contact phone number for pick up
   -Number of pieces: 1
   -Weight: 1 kg
4. Hand the packaged product to the DHL courrier.
5. Ask the courier for proof of collection.
6. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

You will receive a commitment letter to ship back your product. Please use the same box, that included your replacement device, to return your product.

1. Place the packaged product into the carton box but do not seal the box.
2. Navigate to kbb.ghtk.vn to arrange collection of your product. In the booking website, you will be requested to provide the repair ID and mobile phone number for validation purposes. If you have any issues with the booking website, please reach out to Giaohangtietkiem (GHTK) at 1900 6092.
3. Complete the commitment letter, prior to the courier's arrival, and ensure that the letter is signed.
4. Seal the package in front of the courier after placing the commitment letter inside the shipping box. Proof of collection will be provided once you hand the package to the courier.*
5. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.