About macOS Recovery

The utilities in macOS Recovery help you restore from Time Machine, reinstall macOS, get help online, repair or erase a hard disk, and more.

macOS Recovery is part of the built-in recovery system of your Mac. You can start up from macOS Recovery and use its utilities to recover from certain software issues or take other actions on your Mac.

How to start up from macOS Recovery

  1. Turn on your Mac and immediately press and hold these two keys: Command (⌘) and R.  Need help?
  2. Release the keys when you see an Apple logo, spinning globe, or other startup screen.
  3. You might be prompted to enter a password, such as a firmware password or the password of a user who is an administrator of this Mac. Enter the requested password to continue.Password request window
  4. Startup is complete when you see the utilities window:
    macOS Utilities window
  5. After starting up from macOS Recovery, select a utility, then click Continue:
  6. To quit macOS Recovery, choose Restart or Shut Down from the Apple menu . If you want to choose a different startup disk before quitting, choose Startup Disk from the Apple menu.

 


If you can't start up from macOS Recovery

If your Mac can't start up from its built-in macOS Recovery system, it might try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup: 

Spinning globe screen

To manually start up from Internet Recovery, press and hold either of these key combinations at startup:

  • Option-Command-R
  • Shift-Option-Command-R
    Learn more

If startup from Internet Recovery is unsuccessful, you see a globe with an alert symbol (exclamation point):

Spinning globe with exclamation point

In that case, try these solutions:

  • Make sure that your Mac can connect to the Internet. If you're not prompted to choose a Wi-Fi network during startup, move your pointer to the top of the screen, then choose a network from the Wi-Fi menu , if available.
  • Press Command-R at startup to try using the built-in Recovery system instead of Internet Recovery.
  • Connect to the Internet using Ethernet instead of Wi-Fi, or vice versa.
  • Connect to the Internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the Internet access that macOS Recovery needs.
  • Try again later, because the issue might be temporary.
  • Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you still need help, please contact Apple Support.

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