Transfer Apple services when federating
When you’re enabling federation within Apple Business Manager, there are several services your organization relies on that might need to be transferred from personal Apple IDs to Managed Apple IDs. Below is a list of those services and recommended steps to ensure there’s no gap in continuity in accessing those services.
Apple Push Notification service (APNs)
APNs certificates are most commonly used by organizations to enable communication from their mobile device management (MDM) solution to managed devices. The APNs certificate associated with a personal Apple ID can be moved to a Managed Apple ID by contacting Apple. This process can take up to 10 business days. No interruption in communication between the MDM solution and the devices occurs when the move to a new account is completed. See Contact Apple for help with Apple Push Notification service certificates.
Apple Developer Program
Organizations with Apple Developer Program memberships must create new accounts with the necessary roles for users’ Managed Apple IDs.
Important: Command-line services—like notarization—that use app-specific passwords won’t work with Managed Apple IDs.
Change the user name of the existing developer Apple ID to another domain or subdomain that isn’t being federated. Popular personal email services will work for developer accounts.
Have the user generate a new federated Managed Apple ID. This can be done by signing in to iCloud using Settings on an iPhone or iPad, System Settings (in macOS 13 or later), or System Preferences (in macOS 12 or earlier), or during the initial setup of the device.
In the developer account, have another team member send an invite to the newly created Managed Apple ID and assign the appropriate role.
For information on transferring the developer Account Holder role to someone else on your development team, see Account Holder Role Transfer on the Apple Developer website.
Global Service Exchange (GSX)
Approved organizations that self-repair Apple products need to plan their transition. They may need to work with the Apple GSX teams, whose email addresses are listed below, along with the countries or regions they cover.
Apple GSX email address
Country or region covered
Asia-Pacific countries and regions
email@example.com (for traditional Chinese language support, include Chinese in the email’s subject line)
Access to GSX is limited to approved domains and invited Managed Apple IDs. Before enabling federation, create at least one Managed Apple ID in an approved domain and invite that user to GSX. After personal Apple IDs are removed from the domain, Managed Apple IDs can be created using the same name; these Managed Apple IDs must be invited to GSX. If those individuals have certifications, send an email to firstname.lastname@example.org to have those certifications moved between accounts.
If necessary, you can update account information for your organization by signing in at https://aamt.apple.com/.
If you are asked to update your personal Apple ID, see the Apple Support article If you are asked to update your Apple ID email address.
Apple online stores
Individuals with access to their organization’s online store must complete the conflict resolution process to update logins affected by federation. If you want to use a federated Managed Apple ID for the online store, complete the following steps:
Have the user generate a new federated Managed Apple ID. The user must sign in to iCloud using Settings on an iPhone or iPad, using System Settings (in macOS 13 or later), or System Preferences (in macOS 12 or earlier), or during the initial setup of the device.
Do one of the following:
In Apple School Manager, change the user’s role to Staff, Instructor, or Manager.
In Apple Business Manager or Apple Business Essentials, change the user’s role to Staff.
Contact your dedicated Apple Account Executive and request that a new invitation be generated for the federated Managed Apple ID.