If a warning symbol appears on Apple HomeView
If a warning symbol appears on your HomeView during a software update, unplug HomeView, then plug it back in and try the software update again. If you still need help, learn how to restore your HomeView.
Restore your HomeView
Restoring takes 30-50 minutes depending on your internet connection.
When you restore HomeView, it deletes your Clock Face and screen settings. iCloud stores your personal information, including face and voice recognition profiles, and won't erase it. When you set up HomeView again, HomeView automatically restores your personal information and you skip the recognition setup steps.
Plug HomeView into your computer using a USB-C cable that supports data transfer.
Wait a few seconds. If you're using a Mac, open a Finder window. If you're using a PC, open the latest version of the Apple Devices app or iTunes.
Select your device when it appears on your computer.
Click Restore HomeView.
After the restore is complete, a notification appears on your iPhone or iPad. Unlock your device and hold it near HomeView to begin setup.
Learn more
If you still see a warning symbol while trying to restore your HomeView, or if you see a message that the USB-C cable is for charging only and not data transfer, try using a different USB-C cable.
If you still need help, take your HomeView to an Apple Retail Store or Apple Authorized Service Provider.