If you can’t set up Apple HomeView

If setup doesn't start, an "Unable to Set Up" alert appears, or another issue occurs, learn what to do.

Confirm setup requirements

On an iPhone with iOS 27.2 or later, or an iPad with iPadOS 27 or later:

• Sign into your Apple Account.

• Open the Home app, tap the More button, tap Home Settings, and find your role listed under your name. You must be the Resident (Owner).

• Turn Bluetooth on. Test Bluetooth pairing by connecting your iPhone or iPad to another accessory. If your iPhone or iPad won't pair, troubleshoot Bluetooth.

Check your Wi-Fi

• HomeView uses the Wi-Fi network that your iPhone or iPad is connected to.

• If you get a Wi-Fi alert during setup, use your iPhone or iPad to forget your Wi-Fi network, reconnect to the network, and try setting up again.

• If you receive a 6 GHz Wi-Fi alert during setup, make sure all network routers use a consistent name across all supported bands (2.4 GHz, 5 GHz, or 6 GHz).

Learn more about recommended settings for Wi-Fi routers and access points

If setup doesn't start automatically on HomeView

Make sure you are the Resident (Owner) in the Home app. Only the Resident (Owner) can set up HomeView.

1. Move your iPhone or iPad away from HomeView and lock it from the Home Screen.

2. Unlock your iPhone or iPad.

3. Place your iPhone or iPad in front of HomeView and check if setup starts.

If setup still doesn't start, verify that your device meets the setup requirements and that you have installed all available software updates.

If you get an "Unable to Set Up" message on HomeView

Make sure you are the Resident (Owner) in the Home app. Only the Resident (Owner) can set up HomeView.

1. Open the Find My app.

2. Tap Me.

3. Make sure you've set "Shared From" to "This iPhone" or "This iPad." If you see "Use This [device] as My Location," tap it.

If you still can't set up HomeView

Reset HomeView:

1. Open the Home app on your paired iPhone or iPad.

2. Tap your HomeView, then tap the Settings button.

3. Tap Reset, then tap Reset again.

If the reset option isn't available, disconnect HomeView from power, wait 30 seconds, then reconnect it. If your HomeView was professionally installed, contact your installer before disconnecting HomeView from power.

If you need more help

If Apple HomeView won't turn on or is unresponsive

If Apple HomeView shows a “Not Enough Power” message

If Apple HomeView shows an “Unable to Connect” message

If you still can't set up HomeView, contact Apple Support.