If you can't redeem your promotion for an Apple subscription
If you have an issue when you try to redeem your promotion or free trial for Apple TV+, Apple Fitness+, Apple Music, Apple Arcade, or Apple News+, try these steps.
Make sure that you're eligible
To see if the promotional trial is still current, visit apple.com/promo. Most offers are available for only a limited time, and for first-time subscribers. If you were a subscriber before or participated in an Apple service through a family sharing plan you may not be eligible to redeem the offer. To make sure that the device or subscription that you purchased qualifies for the offer, read the terms and conditions.
If your offer isn't listed, it might have come from another company. Contact that company for help with redeeming the offer.
For help with a subscription offer from an app developer, learn what to do.
Check if you or a family member already redeemed the offer
If you or a family member already redeemed the offer, you can't redeem it again.
Update the software on your device
Update to the latest version of iOS or iPadOS, macOS, watchOS, or tvOS. Then try to redeem the promotion again.
Sign in on the eligible device
To redeem some promotions, you need to sign in with your Apple ID on the eligible device. Then try to redeem the promotion again.
If your eligible device is a Mac and you've just set it up, you might need to wait at least 4 hours for the offer to appear.
Contact Apple Support
If you tried these steps and you still can't redeem the offer, contact Apple Support.
