Use Find my AirPod before ordering a replacement
First, try to find your missing AirPod or charging case using Find my AirPod.
Still can't find it? Chat or talk with us to order a replacement.
Set up your new replacement AirPod or charging case
When you get your replacement, follow these steps to use your AirPods again:
- Put both AirPods in your charging case.
- Open the lid and check the status light. It should flash amber.
- Press and hold the setup button on the back of the case for 5 seconds. The status light should flash white. If it still flashes amber, connect the case to power, close the lid, and wait 10 minutes.
- On your iPhone, go to the Home screen.
- Open the case—with your AirPods inside—and hold it next to your iPhone. A setup animation appears on your iPhone.
- Tap Connect, then tap Done.
Need help setting up your replacement AirPod? Contact Apple Support.