Remove Activation Lock on the device
Follow the onscreen steps to enter the Apple ID and password you used to set up your device or your device passcode. If you don't remember your Apple ID, try to sign in with an email address or phone number that you regularly use for Apple services.
Remove Activation Lock on the web if a device is offline
- Go to www.iCloud.com/find.
- Sign in with your Apple ID, email address or phone number, and enter your password.
- Select the device that you want to remove from iCloud.
- Click Remove from Account.
Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.