AirPods Service and Repair

Learn more about AirPods service options, warranty, and pricing.

How do I get service for my AirPods?

Bring them in.
Set up an appointment at an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.

Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Make an appointment or request service
Learn more about your AirPods

How much does it cost to repair or replace my AirPods?

If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, or consumer law.

Get help charging your AirPods
Check the status of your service request

Accidental damage

If your AirPods or Charging Case get damaged accidentally, you can replace each damaged item for an out-of-warranty fee.

Replace a damaged AirPod, Charging Case, or AirPods Pro ear tips

Battery service

If your battery has an issue that's covered by our warranty or consumer law, we'll service it for no additional cost. Our warranty doesn’t cover wear from normal use.  If your battery issue isn't covered, we offer battery service for a fee.

Not sure if you have a battery issue? Get help charging your AirPods.

Get battery service for your AirPod or Charging Case

Lost AirPods

If you lose an AirPod or your Charging Case, you can purchase a replacement. Your replacement will be new.

Not sure if it’s lost? Locate lost AirPods.

Replace a lost AirPod
Replace a lost Charging Case
Buy new ear tips