AirPods Service and Repair
Learn more about AirPods service options, warranty, and pricing.
How do I get service for my AirPods?
Bring them in.
Set up an appointment at an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.
Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.
How much does it cost to repair or replace my AirPods?
If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, or consumer law.
If your AirPods or Charging Case get damaged accidentally, you can replace each damaged item for an out-of-warranty fee.
If your battery has an issue that's covered by our warranty or consumer law, we'll service it for no additional cost. Our warranty doesn’t cover wear from normal use. If your battery issue isn't covered, we offer battery service for a fee.
Not sure if you have a battery issue? Get help charging your AirPods.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your AirPods and the Apple-branded accessories that come with them against manufacturing defects for one year beginning on the purchase date. You may also have consumer law rights.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Your country or region might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.