If Apple HomeView doesn’t recognize you

If you move away from Apple HomeView or if someone else uses Apple HomeView, the device should automatically recognize you when you return and provide your personal content.

Recognition data is processed on HomeView and never shared with Apple or your apps. Learn more.

Tips for face recognition on HomeView

HomeView supports quick recognition of different users. If HomeView doesn't recognize you, make sure:

• You're facing the camera and that it’s clean, uncovered, and not blocked by objects like overhanging shelves or cabinets. Use the Mirror in Control Center to confirm a clear view.

• The screen is angled towards your face.

• The room has plenty of front-facing, even light.

• Your face isn't covered (this includes no sunglasses).

• If other people are nearby, you're centered in the frame and closest to the camera.

• You have the latest HomeView software update.

• You confirm your identity on your paired iPhone or iPad to help HomeView update your appearance.

If HomeView still doesn't recognize you, troubleshoot further.

1. Check your profile setup on HomeView

1. Open the Settings app.

2. Tap People.

3. Tap your name. If you’re a member of the home, your name should appear even if you haven’t set up your profile yet.

If prompted, complete your profile setup.

If you're still not recognized, continue with troubleshooting.

2. Use your paired device to identify yourself

1. Follow the prompts on HomeView to Use Personal Device.

2. Tap the notification from your paired iPhone or iPad to Identify on HomeView.

3. Tap Continue.

3. Reset face recognition on HomeView

Once you're identified, you can update your recognition profile to improve accuracy.

1. Open the Settings app.

2. Tap your name.

3. Tap Recognition.

4. Identify yourself using your paired iPhone or iPad and follow the onscreen instructions to reset it.

If HomeView doesn't recognize your voice

On your paired iPhone or iPad:

1. Go to Settings, select [your name], select iCloud, then tap See All under Saved to iCloud. Turn on Siri under Saved to iCloud.

2. Restart your paired iPhone or iPad.

3. Go to Settings, select Siri & Search, and then make sure it's set to the same language as HomeView.

If your voice still isn't recognized, reset voice recognition on HomeView: Open the Settings app, tap your name, tap Recognition, then identify yourself using your paired iPhone or iPad and follow the onscreen instructions to reset it.

If two Apple Accounts in your home use the same voice for Recognize My Voice, you might need to disable the feature on one account.

If you need more help

When HomeView recognizes you, it displays your personal content. This is different from your personalized content and settings:

• Personal content:* This includes private data in messages, calendars, and emails that’s only accessible to each user when they are recognized and are using the device.

• Personalized content and settings: This includes playlists and device settings.

• Content not tied to a profile: General device settings like volume, brightness, and accessibility features aren’t tied to a specific user.

If your HomeView still won't recognize you, you might need service. Get service.