If your payment method is declined in the App Store or iTunes Store
To complete your purchase, add a different payment method, then remove the old one.
How to complete your purchase if a payment failed or was declined
On your iPhone or iPad, open the Settings app.
Tap your name.
Tap Payment & Shipping.
Try to complete your purchase.
If you still can't make a purchase
You might have an unpaid order. Learn how to pay an unpaid order.
Contact your financial institution.
You might need to ask your financial institution to allow international purchases on your debit or credit card.
If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
Still need help? Contact Apple Support.
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