Apple Watch Service Answer Center
Learn more about Apple Watch service options, warranty, and pricing.
How do I get my Apple Watch fixed?
We can help you find the closest place to get service.
How much will it cost?
The cost depends on the issue and your coverage.
How long will it take?
Review your service options and choose the best schedule for your needs.
How do I get my Apple Watch fixed?
If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again.
Restart your Apple Watch
Unpair your Apple Watch and iPhone
Read Apple support articles
If these steps don't fix the issue, contact an Apple Authorized Service Provider. Be sure to unpair your Apple Watch from your iPhone before you send it in for service. After we receive your Apple Watch, we’ll repair or replace it as soon as possible.
If these steps don’t fix the issue, contact an Apple Authorized Service Provider.
Find an Apple Authorized Service Provider
Start a service request
Get your Apple Watch ready for service
Unpair your Apple Watch and iPhone
Contact us
Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up service. Before you contact us, be ready with your product's serial number and your Apple ID and password.
Contact Apple
Identify your Apple Watch model
Find your product’s serial number
Find an Apple Authorized Service Provider
How much will it cost?
There's no charge if the issue is covered under warranty or consumer law. If your issue isn’t covered, the price depends on the type of service.
How long will it take?
Source |
Approximate time |
|---|---|
Bring to an Apple Authorized Service Provider |
Ask your service representative |
Depending on where you get service, you might be able to check the status of your repair online.
Apple Limited Warranty coverage
The Apple Limited Warranty covers your product against manufacturing defects beginning on the original purchase date, and the warranty period varies by model. The chart below shows your Apple Watch model’s warranty period. Our warranty is in addition to rights provided by consumer law.
Model |
Warranty period |
|---|---|
Apple Watch Sport |
One year |
Apple Watch |
One year |
Apple-branded accessories |
One year |
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.
Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law
Out-of-warranty service
Service is considered out of warranty when:
- Your Apple Watch is beyond the eligible warranty term or consumer law coverage period
- Your Apple Watch has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
We might be able to fix or replace your Apple Watch for an out-of-warranty fee. Your replacement Apple Watch will have factory settings and will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.
Battery service
If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty or consumer law, we'll service your Apple Watch at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.
We might need to test your product to find the cause of your battery issue. If your Apple Watch isn't covered, we can service or replace it for a fee.
Get help charging your battery
Learn how to preserve battery life
Screen damage
If your Apple Watch screen breaks accidentally, you might have the option to replace your Apple Watch for a fee. The Apple warranty doesn’t cover damage caused by accident or abuse. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.
Apple accessories
Apple-branded accessories are covered by our warranty and consumer law. Contact Apple or an Apple Authorized Service Provider for service details.
We can help with returns or exchanges of third-party accessories that you bought from Apple. For service or support, contact the accessory manufacturer.
Read the Apple Limited Warranty for accessories
Find an Apple Authorized Service Provider
Get ready for Apple Watch service
- Charge your Apple Watch.
- Unpair your Apple Watch from your iPhone.
- Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
- Make sure you know your Apple ID and password.
Unpair your Apple Watch and iPhone
Read the Apple privacy policy
After service
When you receive your Apple Watch, set it up the same way you’d set up a new Apple Watch.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
