If HomePod mini or HomePod isn't responding

Learn what to do if you can't use "Hey Siri," can't connect to Wi-Fi, or have another issue using HomePod mini or HomePod.

Make sure that HomePod mini or HomePod is turned on

Make sure that HomePod mini or HomePod is plugged into power. Then tap the top of HomePod mini or HomePod. If you hear music, then HomePod is turned on. You can also say "Hey Siri." If Siri responds, then HomePod is turned on.

Another way to check is to open the Home app on your iPhone, iPad, iPod touch, or Mac and tap or click the HomePod tile. If music plays, HomePod is turned on. 

 

Check for alerts in the Home app

If HomePod mini or HomePod can't connect to your home Wi-Fi network, can't access your Apple ID, or has another issue, you'll see an alert with details about the issue in the Home app. To see more information about the alert, press and hold or double-click HomePod in the Home or Rooms tab.

Check your Wi-Fi connection

HomePod mini and HomePod automatically connect to the same Wi-Fi network as your iPhone, iPad, or iPod touch. To check your Wi-Fi signal strength, open the Home app and touch and hold HomePod. Scroll down and tap Wi-Fi Address. The Wi-Fi signal strength is located next to your Wi-Fi name. If your HomePod mini or HomePod is in a location where the signal strength is poor, try moving it closer to your router.

If you recently changed your Wi-Fi password or moved HomePod mini or HomePod to a new location, wait a few seconds, then ask Siri a question to see if HomePod is connected to Wi-Fi. You can also restart your router, then try to connect to Wi-Fi again. 

HomePod mini and HomePod support captive portal Wi-Fi networks that require additional sign-in steps, for example, those provided by hotels or dorms. Use your iPhone, iPad, or iPod touch to connect to the network, then follow the onscreen instructions for setup.

The Wi-Fi signal strength indicator isn't supported on HomePod speakers connected to networks that block peer-to-peer traffic, like some captive networks. 

If "Hey Siri" isn't responding

Touch and hold the top of HomePod mini or HomePod and say "Turn on Hey Siri."

If HomePod is connected to Wi-Fi but isn't responding to "Hey Siri," open the Home app. On iPhone, iPad, or iPod touch, press and hold HomePod. On Mac, double-click HomePod. Then scroll down and check that Listen for "Hey Siri" is turned on.

Learn more about changing the settings for Siri on HomePod mini or HomePod.

 

Restart HomePod mini or HomePod

Open the Home app on the primary user's iPhone, iPad, iPod touch, or Mac. On iPhone, iPad, or iPod touch, press and hold HomePod. On Mac, double-click HomePod. Scroll down and tap or click Reset HomePod, then select Restart HomePod.

 

Remove HomePod mini or HomePod from the Home app

Open the Home app on your iPhone, iPad, or iPod touch that's signed in with the Apple ID used to set up HomePod. On iPhone, iPad, or iPod touch, press and hold HomePod. On Mac, double-click HomePod. Scroll down and tap or click Reset HomePod, then tap or click Remove Accessory. Then add HomePod mini or HomePod back to the Home app

 

Reset HomePod mini or HomePod

If you can't remove HomePod mini or HomePod from the Home app, you can manually reset it to factory settings.

If HomePod mini or HomePod still isn't responding

If you still have issues using HomePod, contact Apple Support.

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