- Make sure that your device supports FaceTime. FaceTime isn’t available or might not appear on some iPhones and iPads purchased or used in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai. However, with iOS 11.3 or later, FaceTime is available on iPhone, iPad, and iPod touch in Saudi Arabia. And with iOS 12.4 or later, FaceTime is available on iPhone, iPad, and iPod touch in Pakistan.
- Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps and make sure that FaceTime and Camera are turned on. If you have Screen Time turned on for your Camera, you won't be able to use FaceTime.
- Search for the FaceTime app in Spotlight or using Siri. If you or someone else removed the FaceTime app, you might need to restore it.
- Update your device to the latest version of iOS.
Find or restore a missing FaceTime app
If you can’t find the FaceTime app or need to restore it on your iPhone, iPad or iPod touch, learn what to do.